Frequently Asked Questions

Every Customer is Different – Surprisingly, Many Of Their Questions Are The Same

What can I take for chronic pain that's considered safe and effective?

Non–steroidal anti–inflammatory drugs (NSAIDs) are great for inflammatory type pain. Using them regularly during painful flare–ups is the key to maximizing their effectiveness. If you need them, the key to safe use is to take the lowest possible effective dose for the shortest period to avoid related health risks you've heard about (i.e. GI bleeding, cardiovascular risk, elevated blood pressure). Even over–the–counter pain medications, such as ibuprofen or ASA, are usually recommended for no longer than 7–10 days and should not be used by those prone to ulcers . Acetaminophen should be considered by those unable to take NSAIDs. Chronic use of acetaminophen is tough on the liver and should be discussed with your physician. Other options include topical ointments, and drug–free choices, such as massage, physiotherapy, and heat and cold application.

I'm planning to quit smoking – do you recommend any of the smoking cessation drugs or nicotine replacement therapies?

Quitting smoking is one of hardest and best things you can do for your health. The usual question is pill, patch, gum, or just cold turkey? Oral drugs (Champix, Zyban) for smoking cessation work by reducing cigarette cravings in the brain, but they are not for everyone. However, a combination of nicotine replacement therapy (i.e.. Rexall™ Brand's Nic–Assist™ patch) and counselling seem to offer the best chances of long–term success. For more information, speak to your Rexall™ Family Pharmacist about smoking cessation programs and products today.

I just found out I'm pregnant – should I stop taking all medications, and/or reduce doses of prescription medications I take?

While some drugs can affect the baby (i.e. Accutane, ACE inhibitors, anticonvulsants), an untreated chronic condition, such as asthma, high blood pressure, or an infection (i.e. pneumonia) can be more dangerous for mother and baby. For example, stopping antidepressants or cutting doses back can trigger a relapse, which can worsen postpartum. And don't pass up diclectin for morning sickness if your symptoms are bad – dehydration can lead to hospitalization. If you have concerns, your Rexall™ Family Pharmacist can provide safe and sound medication advice for you and your baby.

When is the best time to get a flu shot?

The best time to get your flu shot is before the flu season starts. Since the vaccine takes two weeks to become fully effective, that means you could still catch the flu for two weeks following your vaccine – if the flu season has already begun. So to maximize your protection period, get your flu shot in October or November – once it becomes available. But since the flu season usually peaks in January and can run as late as May, it's better to get the shot later than not at all.

If I'm going on a trip, is there anything special I need to think about regarding my medication?

Whether it's a daytrip or a weeklong holiday, you need to think about how you're going to carry, store, and remember to take your medications. Carry each medication in its original bottle, or in a labeled dosette (or "pill box") to pack your supply for a day or a week. Place your medications in your carry–on luggage, so you have it with you at all times. When you arrive, store it according to labeled instructions (i.e., room temperature, fridge, etc.). You'll also need a letter from your doctor listing your medication requirements for your condition or your medications or medical devices (i.e., needles, lancets) may be confiscated for security reasons. Talk to your Rexall™ Family Pharmacist for everything you'll need to know about your medication when travelling.

Is it still okay to give cold & cough medications to my kids?

In Fall 2007, over–the–counter cough and cold medicines for children under two years old were voluntarily pulled off store shelves amid safety concerns about improper use. While formulas for older children are still available, it's best to avoid using these in children under age 6. The trouble is that different medications often contain some of the same active ingredients (i.e., acetaminophen), which can easily lead to overdosing. For example, if you've already given fever medication (i.e., ibuprofen, acetaminophen) you should not give a cold or cough medication that also lists the same active ingredient. Safer yet, never use more than one product at a time without an okay from your doctor or pharmacist. Ask your Rexall™ Family Pharmacist about alternatives to cough and cold medication. There are ways to relieve these symptoms safely. Locate a Rexall™ store in your area.

I'm interested in transferring all of my prescriptions to my local Rexall™ pharmacy. How do I do that?

Transferring your prescription medication to one of our Rexall™ family of pharmacies locations is easy. All you really need to know is the name of the pharmacy where they are currently filled and we can do the rest. Of course, it makes it that much faster and easier if you have the phone number, the name of your current medications, and/or their prescription numbers. No refills remaining? No problem. With the information provided, we can contact your doctor to obtain a refill (some restrictions apply). Just come in or phone and talk to one of our

Should I treat a fever or just let it run its course?

It depends. In adults, the average normal body temperature when taken by mouth with a thermometer is 37.8°C (98.6°F). It's generally recommended to only treat fevers above 39°C (102°F) in children, and above 38.5°C (101°F) in adults. However, a fever usually lasts no longer than 3 days (72 hrs). If it lasts longer in children, see a doctor. However, children 0–6 months should always see a doctor if they have a fever. A high temperature usually signals an underlying infection in infants. To relieve fever, choose either acetaminophen or ibuprofen. ASA is only for use in adults.