Web Prescription Refill Terms and Conditions

This Site allows you to request a refill of a prescription from the same Rexall pharmacy from which it was originally dispensed and where refills remain (or where, in some provinces, a pharmacist is permitted to authorize refills) and may be refilled by law.

The use of the Web Refill tool requires the collection, use, disclosure and transmission of personal information and personal health information across computer systems and networks. In light of the inherent nature of the Internet, we cannot guarantee that this information: (i) will be transmitted securely; (ii) will be error- or defect-free; or (iii) will not be improperly accessed or used by third parties. You are submitting this information over the Internet to us at your own risk.

In addition, these Web Refill Terms and Conditions supplement (and in no way limit the applicability of) the Legal, Privacy and Consent Policies that govern your general use of the Site. Any capitalized terms used but not otherwise defined herein have the meaning given to them in the Legal, Privacy and/or Consent Policy as applicable.

Your request for a prescription refill will be transmitted to the pharmacy location you have indicated. Once the pharmacy has received the request, it will be handled in the same manner as all refill requests, at all times being subject to the dispensing pharmacist's professional judgment and ethical responsibilities.

By submitting the prescription information (and other required information), you consent to our representatives (including a pharmacist or a pharmacy technician or assistant) having access to your personal health information.

In order to properly dispense a prescription and for your health and safety, the pharmacy may have to contact (without limitation):

  • the prescribing professional to discuss the refill request and your medication history and medical conditions;
  • your health insurance provider in order to properly process your benefits (if applicable); and/or
  • such other persons or entities as may be required in order to properly process your prescription refill request.

In the course of such discussions, your personal information and/or personal health information may be disclosed. Without limiting the Consent and Privacy Policies, you hereby consent to such disclosure and use of your personal information and personal health information.

At all times, please consult your Rexall pharmacist with any questions or concerns.