Specialty Medication Services for Physicians and Healthcare Providers
Helping You Help Your Patients
As a patient support program provider in Canada, we support your clinical goals by ensuring patients receive timely access to complex and specialty therapies.
Our coordinated care model streamlines the treatment journey, serving as a single point of contact for your patients and facilitating communication between prescribers, payors, manufacturers, and distribution partners.
We help reduce administrative burden, accelerate access to therapy, and provide ongoing support to improve adherence and outcomes.
Helping Patients and Physicians With Complex Care
Patient Readiness Assessment
Our Patient Readiness Assessment ensures individuals are clinically prepared to begin therapy by reviewing medication intake history and conducting immunization screening. This process includes demographic collection, informed consent, and pharmacist-led evaluations to identify any contraindications or gaps in vaccine coverage before treatment initiation.
Patient Onboarding Support
Our Patient Onboarding Support program streamlines access to care by guiding patients through therapy education, reimbursement navigation, and clinical intake. With coordinated support from pharmacy teams and allied Healthcare Professionals, patients receive timely assistance on insurance claims, injection training, and medication adherence to ensure a smooth start to their treatment journey.
Patient Follow-Up
Adherence monitoring ensures patients remain on therapy by combining refill reminders, lab tracking, and personalized follow-up from pharmacy teams and PSP nurses. This proactive support improves clinical outcomes, reduces therapy discontinuations, and helps avoid costly gaps in care—especially for patients on specialty or chronic medications. With regular touchpoints, we keep you informed and supported, leading to better health outcomes.
How We Care For Your Patients
Reimbursement Support
We can help patients coordinate their benefits with their insurance provider and work with various financial assistance programs to reduce their out-of-pocket payments, if available.
Injection Training and Administration
If your patient has a medication that's taken by injection, our pharmacists can administer in-store or train them how to self-administer at home.
Medication Management
We offer a variety of medication management tools such as auto-refill, refill reminders, and medication organizers.
Learn MoreFrequently Asked Questions
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Rexall can help with specialty Rx solutions such as specialty prescription support and services, guidance, education, and answers to your patients' specialty prescription questions, reimbursement and benefit coordination, follow-ups with patients, and provide feedback on Rx adherence.
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Rexall supports a wide variety of specialty conditions, including osteoporosis, multiple sclerosis (MS), autoimmune diseases, COPD, asthma, diabetes, oncology, HIV/AIDS and more. For a full list of conditions Rexall can support your patients with, speak with a member of the Patient Care team.
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Yes, we offer both traditional and specialty pharmacy services in one convenient location, making it easy for your patients to pick up their regular and specialty prescriptions in one visit.
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Yes, we offer three easy ways for patients to transfer their prescriptions to any Rexall pharmacy. Patients can transfer their prescriptions online via RexallDirect.ca, through the Be Well App, or in person at their local Rexall Pharmacy.
Make Our Pharmacist Part of Your Care Team
We’re here to support patients’ unique health journeys. We offer specialty care for a range of complex conditions.
Osteoporosis
We can help you manage symptoms of chronic pain caused by osteoporosis, including pain affecting the back, hips, and other bones.
Learn MoreMultiple Sclerosis
Get support through disease-modifying medications and lifestyle interventions from your pharmacist to help manage the complex care for MS.
Learn MoreMigraine
We can help with medications that help control the symptoms of an existing migraine headache, and prophylactic medications and lifestyle advice for prevention.
Learn MoreRespiratory
Whether COPD or asthma, we can provide consultation and support for managing respiratory conditions.
Learn MoreDiabetes
From A1C* testing, weight management, advice and support tailored to your lifestyle, we can help you manage diabetes.
*A1C testing available at select locations, excluding Manitoba
Learn MoreOncology
Providing support for cancer-related treatments and side effects management is critical. We have the expertise to provide advice on treatment and prevention with sensitivity and care throughout your journey.
Learn MoreHIV/AIDS
Treatments for HIV/AIDS are changing rapidly. We can provide support and information about the latest care.
Learn MoreOther Conditions
Many conditions require complex care. We can provide immediate support and treatment to help ease the burden.
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