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Rexall Pharmacy Terms and Conditions

Effective date: November 12, 2026 Last updated: October 28, 2026

These Rexall Pharmacy Terms and Conditions (the “Rexall Pharmacy Terms” or “Terms”) govern your sign-up for and use of Rexall Pharmacy and Rexall Single Sign-In.

Rexall Pharmacy is an online service offered by the Pharmacy Operators that allows eligible individuals to connect with participating Pharmacies, manage prescriptions and access Pharmacy Services and features offered online from time to time. Rexall Pharmacy is not the authoritative Pharmacy Record, which is held and controlled by the applicable Pharmacy.

1. How These Terms Apply

When you accept these Rexall Pharmacy Terms and complete Rexall Pharmacy sign-up, you enter into two separate contracts in one action: (a) a contract with the applicable Pharmacy Operator for your Rexall Pharmacy profile and Pharmacy Services, governed by the Pharmacy Services provisions of these Terms; and (b) a contract with Rexall Pharmacy Group Ltd. for Rexall Single Sign-In and the related credential, authentication and technology services, governed by the Rexall Single Sign-In provisions. The parties, roles, records, responsibilities and communications relationships under those contracts remain separate, and neither contract makes one party responsible for the other party’s services, records or obligations.

Capitalized terms used in these Rexall Pharmacy Terms have the meanings given below. No public-website terms form part of either contract unless these Rexall Pharmacy Terms expressly say so.

Rexall Pharmacy is one underlying Pharmacy profile connected to the applicable Pharmacy. You may access that same profile through any Approved Experience, including the Rexall-branded experience and any Partner-Branded Experience. Approved Experiences may offer different functions, information and branding but do not create a separate Pharmacy profile or Pharmacy Record.

These Rexall Pharmacy Terms govern the underlying Rexall Pharmacy profile and Pharmacy Services across all Approved Experiences. When these Terms are presented for a Partner-Branded Experience, they may be displayed under that experience’s name and begin with a Pharmacy Supplement, which forms part of these Terms and is accepted with them. A Pharmacy Supplement may only identify the Partner Program and describe the functions, information and features available in that experience and their limitations. It does not change the contracting parties, their roles or any other provision of these Terms, and it prevails only to the extent of an express conflict. The Partner associated with a Partner Program is not a Pharmacy Operator, does not provide Pharmacy Services and does not receive Pharmacy Records or Personal Health Information through Rexall Pharmacy except with your separate, specific authorization or consent where required. Any separate Partner Program enrolment terms, partner-specific privacy notice or data-sharing authorization applies separately and does not replace these Terms or the Rexall Pharmacy Privacy Policy.

When you sign up, you must, through the required sign-up action, actively accept these Rexall Pharmacy Terms, including the Pharmacy Services terms with the applicable Pharmacy Operator and the sign-in and technology terms with Rexall Pharmacy Group Ltd., and acknowledge that you have read the Rexall Pharmacy Privacy Policy.

Both contracts start when you accept these Rexall Pharmacy Terms and Rexall Pharmacy sign-up is completed. Your Pharmacy Services contract continues until you close Rexall Pharmacy, the applicable Pharmacy Operator terminates it under Section 14, or successor Pharmacy terms replace it after any required fresh acceptance. Your credential, authentication and technology contract continues until your Credentials are closed, Rexall Pharmacy Group Ltd. terminates it under Section 14, or successor credential terms replace it after any required fresh acceptance. Section 14 explains how to end each contract.

2. Who Provides the Services

Rexall Pharmacy Group Ltd. provides Rexall Single Sign-In and the related technology services that support Rexall Pharmacy, including credential, authentication, security and related technology functions. It does not provide Pharmacy Services and is not the dispensing Pharmacy, pharmacist or healthcare provider merely because it provides that technology or because Rexall Pharmacy is available through rexall.ca.

All Pharmacy Services are provided by the Pharmacy Operator authorized to operate your selected participating Pharmacy. Rexall Pharmacy is available only for eligible participating Pharmacies in the provinces listed below and is not offered to Quebec residents. The Pharmacy Operators are:

  • Province: Alberta, Manitoba, New Brunswick and Ontario\

Pharmacy Operator: Rexall Pharmacies ULC

  • Province: British Columbia\

Pharmacy Operator: Rexall Pharmacies (BC) Ltd.

  • Province: Saskatchewan\

Pharmacy Operator: Rexall Pharmacies (Sask) Ltd.

In these Rexall Pharmacy Terms:

  • “Approved Experience” means the Rexall-branded Rexall Pharmacy experience and each Partner-Branded Experience through which you may access Rexall Pharmacy using your Credentials;

  • “Credentials” means your email address, encrypted password and authentication information used for Rexall Single Sign-In, including information used for multi-factor authentication or another security-verification method offered by Rexall;

  • “Independent Provider” means a third party that operates and is responsible for its own service, such as an independent healthcare or delivery provider. It does not include a service provider acting on behalf of Rexall, a Pharmacy Operator or a Pharmacy;

  • “Partner” means the manufacturer, prescriber, insurer or other partner associated with a Partner Program

  • “Partner-Branded Experience” means an Approved Experience offered with a Partner Program under a co-branded name (for example, “[Partner]-Rexall Pharmacy Program”);

  • “Partner Program” means a patient support or similar program relating to a prescription medication that is offered by or on behalf of a Partner, for which Rexall or an affiliate acts only as a technology provider, and through which a Partner-Branded Experience is made available. Each Partner Program is identified at sign-up or login and in the applicable Pharmacy Supplement;

  • “Personal Health Information” means identifying information concerning an individual’s physical or mental health, healthcare, prescriptions, medications, Pharmacy Services or other health-related matters, where that information is protected under applicable law;

  • “Personal Information” means information about an identifiable individual. It may include Personal Health Information where applicable;

  • “Pharmacy” means the participating Rexall-branded pharmacy connected with the Rexall Pharmacy service or selected to provide a Pharmacy Service;

  • “Pharmacy Linkage Information” means limited identifiers assigned by or on behalf of a Pharmacy and associated with your Credentials solely to recognize and maintain your connection to that Pharmacy across Approved Experiences. Pharmacy Linkage Information does not include Pharmacy Records, prescription, dispensing or clinical information, or payment information;

  • “Pharmacy Operator” means the applicable Rexall legal entity identified above that operates a Pharmacy, provides Pharmacy Services and controls the Pharmacy Records held by that Pharmacy;

  • “Pharmacy Records” (each, a “Pharmacy Record”) means the authoritative pharmacy patient records, including prescription information, held and controlled by the applicable Pharmacy. Pharmacy Records do not include Credentials;

  • “Pharmacy Services” means the regulated pharmacy services provided by the applicable Pharmacy Operator, including dispensing, prescriptions, pharmacist care and related services offered in person or through Rexall Pharmacy;

  • “Pharmacy Supplement” means the short statement at the beginning of these Terms, as presented for a Partner-Branded Experience, described in Section 1;

  • “Registration Brand” means the brand or Approved Experience through which you first registered your Credentials;

  • “Rexall” means Rexall Pharmacy Group Ltd. in its capacity as provider of Rexall Single Sign-In. “We”, “us” and “our” mean the applicable contracting party for the service or obligation being described;

  • “Rexall Single Sign-In” means the credential, authentication and related technology services provided by Rexall, including hosting, security, communications and technical support, that allow the same Credentials to authenticate access to Rexall Pharmacy through any Approved Experience.

All clinical and dispensing decisions are made by the responsible pharmacist or other authorized healthcare professional using independent professional judgment.

3. Using Rexall Pharmacy

Rexall Pharmacy is for your personal, non-commercial use. Depending on availability, it may allow you to:

  • connect with one or more Pharmacies and view selected information from your Pharmacy Records;

  • manage prescriptions and related Pharmacy Services, including without limitation new prescription fill requests, Refill Requests, Renewal Requests and transfer requests, status information, notifications, reminders, pickup and delivery;

  • purchase prescription-related health products and supplies offered by the Pharmacy. Pharmacist-recommended add-ons are clinical Pharmacy Services approved by a pharmacist based on the applicable Drug Identification Number (DIN) and clinical judgment, without supplier, merchandising or advertising input. They are not targeted advertising, and declining them will not affect your prescription or Pharmacy Services;

  • after connecting to a Pharmacy, optionally add or manage a saved payment method in your Pharmacy profile; and

  • assist an authorized person in your care.

Not every function is available at every Pharmacy, in every province or for every medication or prescription. The Pharmacy Operators may introduce, change, restrict or discontinue Rexall Pharmacy functions from time to time, and Rexall may make corresponding changes to Rexall Single Sign-In.

4. Connecting Rexall Pharmacy

You must use your Credentials, complete multi-factor authentication or another security-verification method offered by Rexall, and complete the identity-verification and record-matching steps required by Rexall and the Pharmacy. Rexall may require reasonable verification when you create or use Credentials, reset a password or recover access, and may delay or deny a reset or recovery request if it cannot reasonably verify the request. Rexall Single Sign-In authenticates access only. You may connect to one or more Pharmacies and access the same underlying Pharmacy profile through any Approved Experience using the same Credentials, but this does not merge providers, contracts, profiles or records. The applicable Pharmacy Operator continues to provide the profile, and these Terms continue to govern it and the Pharmacy Services, subject to any applicable Pharmacy Supplement described in Section 1.

Rexall may change or replace the Credentials or credential service used to access Rexall Pharmacy. Rexall will provide appropriate advance notice of the change, activation or transition steps and any fresh acceptance required for the replacement service. If you do not complete required steps, you may lose online access when the change takes effect, but the change does not alter the Pharmacy roles described in these Terms or affect Pharmacy Services available without online access.

You agree to:

  • provide accurate, current and complete information;

  • correct information that becomes inaccurate;

  • complete reasonable identity and authority checks;

  • use only your own Credentials; and

  • promptly report suspected unauthorized access.

Verification may require identity, contact, Pharmacy and prescription information. Telephone or in-person verification may also be required.

Where a store locator or Pharmacy connection store picker offers location-based services, you may use your device location or enter a location to identify nearby Rexall stores. No Credentials are sent to the location-services provider for that purpose. The provider may collect search terms, IP address and location coordinates for its own purposes under its privacy policy.

Connecting a Pharmacy allows Rexall Pharmacy to display selected information from an existing Pharmacy Record at a participating Pharmacy. It does not transfer the Pharmacy Record to your Credentials or to any credential service. Separate verification may be required for each Pharmacy location or Pharmacy Record.

Once you sign up for Rexall Pharmacy and connect to a Pharmacy, the Pharmacy Linkage Information remains associated with your Credentials across Approved Experiences while the connection is active. You do not need to reconnect through each Approved Experience.

Rexall Single Sign-In holds only Credentials, Registration Brand and, if you connect to a Pharmacy, Pharmacy Linkage Information, which Rexall holds as a service provider to the applicable Pharmacy Operator. Rexall Single Sign-In does not collect, hold, receive or store Pharmacy Records, prescription, dispensing or clinical information, Pharmacy profile information, or payment information or payment methods, and does not provide access to that information. Using the same Credentials or Pharmacy Linkage Information through any Approved Experience does not give a Partner Program, Partner or any other third party access to that information. Any disclosure to a Partner Program, Partner or other third party for its own purposes requires clear notice and separate, specific authorization or consent where required. Pharmacy Linkage Information is not used for unrelated marketing, profiling or cross-property reuse.

A connection may be refused, delayed, suspended or removed if:

  • the information provided does not match Pharmacy Records;

  • identity or authority cannot be verified;

  • duplicate or inconsistent Pharmacy Records exist;

  • the connection could reveal another person’s information; or

  • Rexall or the applicable Pharmacy identifies a privacy, security, fraud or patient-safety concern.

You may remove a Pharmacy connection at any time through Rexall Pharmacy. Removing a Pharmacy connection ends future access through that connection. It does not end either contract, delete Pharmacy Records the Pharmacy must retain or automatically cancel a request already submitted.

Using your Credentials does not, by itself, combine Pharmacy Records with loyalty, retail, marketing or Independent Provider information. After connecting to a Pharmacy, you may voluntarily add a saved payment method to your Pharmacy profile. It may be available through another Approved Experience that offers payment functionality because each Approved Experience accesses the same profile. The applicable Pharmacy Operator and authorized payment providers handle the payment method within the Pharmacy and payment environment.

5. Information Displayed in Rexall Pharmacy

Rexall Pharmacy may display selected medication, prescription, dispensing, Pharmacy and vaccination information from a connected Pharmacy Record. The applicable Pharmacy Operator determines what is displayed and may change it from time to time. Displayed information may vary by Pharmacy, medication, function and Approved Experience.

This information may not be complete or immediately current. It may not include records held by other pharmacies or healthcare providers.

Information displayed in Rexall Pharmacy is selected from, but is not itself, the authoritative Pharmacy Record. It is provided for convenience and prescription-management purposes and is not a diagnosis, treatment recommendation or substitute for advice from a pharmacist, prescriber or other qualified healthcare professional.

Do not start, stop or change a medication based only on information displayed in Rexall Pharmacy. If information appears incorrect or belongs to another person, stop using the affected function and contact the Pharmacy promptly.

6. Prescription Requests and Pharmacist Review

A request submitted through Rexall Pharmacy does not confirm that a prescription has been accepted, authorized, renewed, approved, transferred, prepared, covered by insurance or made ready for pickup or delivery, or that any requested timing will be met.

Every request remains subject to applicable law, prescription validity, medication and inventory availability and the independent professional judgment of the pharmacist or other authorized pharmacy professional.

The Pharmacy, including its pharmacists, pharmacy technicians and other authorized staff, may contact you, your authorized caregiver, a prescriber, another pharmacy, an insurer or another authorized person to obtain or verify information.

The Pharmacy may decline, delay, change or cancel a request where appropriate, including because of prescription validity, refill or renewal requirements, availability or payment issues, required counselling, assessment or information, safety, security, fraud or diversion concerns, or legal or professional requirements. Decisions requiring clinical judgment are made by a pharmacist or other authorized pharmacy professional acting within their scope of practice.

Requested pickup, delivery and completion times are estimates and may be affected by availability, third-party response times and other circumstances outside the Pharmacy’s control. Contact the Pharmacy directly if timing is important or you require medication urgently.

7. Refills, Renewals and Transfers

In these Rexall Pharmacy Terms, a “Refill Request” is a request asking the Pharmacy to dispense medication under an existing valid prescription with one or more authorized refills remaining, and a “Renewal Request” is a request asking a pharmacist, prescriber or other authorized professional to assess whether a new or renewed prescription may be issued or an existing prescription may be extended. A Renewal Request requires the applicable professional assessment and authority and is not guaranteed.

Refill Requests and Renewal Requests may be declined or delayed. A consultation, updated health information, contact with a prescriber, an in-person visit, a new prescription or a professional-service fee may be required.

A request to transfer a prescription authorizes the selected Pharmacy to contact the originating pharmacy and exchange the information reasonably required to assess and complete the transfer.

Some prescriptions cannot be transferred or may be transferred only under specific conditions. A transfer is not complete until the receiving Pharmacy confirms it.

You remain free to choose another pharmacy, subject to applicable legal and professional requirements.

8. New Prescriptions and Photo Rx

Where offered, Photo Rx or a similar feature may allow you to send an image of a prescription to a selected Pharmacy.

An uploaded image is only a request for Pharmacy review. It is not sufficient on its own for dispensing and does not guarantee preparation or dispensing; the Pharmacy must receive the original or another legally valid prescription. The image may be rejected if incomplete, unclear or altered, and does not replace identity verification, counselling or other legal requirements.

You must not upload a prescription that is false, altered, cancelled, unlawfully obtained, already filled in full or submitted without proper authority.

Photo Rx may not be available for controlled, monitored or otherwise restricted medications.

9. Automatic Refill and Reminders

Where available, you may enrol eligible prescriptions in automatic refill services and sign up for reminder services as described below.

Reminder services may be offered through available communication channels based on your separate choice. A preference may apply at the patient level rather than to an individual prescription. You may change your preference or unsubscribe at any time using the method provided in the message or by contacting the Pharmacy. Unsubscribing does not prevent communications required to provide Pharmacy Services or protect patient safety.

Automatic refill allows the Pharmacy to begin its refill process according to the applicable schedule. It does not create a new prescription authorization, guarantee dispensing or timing, override review by a pharmacist or other authorized pharmacy professional, or eliminate any required consultation or renewal.

Automatic refill may be delayed, paused or cancelled if a prescription expires, no refills remain, the medication is unavailable, updated information is required, or legal, professional, payment or delivery requirements are not met.

You remain responsible for monitoring your medication supply, responding to Pharmacy communications and cancelling refills you no longer require.

10. Caregivers and Dependants

An approved parent, guardian, caregiver, substitute decision-maker or other authorized representative may be permitted to manage Pharmacy Services for another person.

If you act for another person, you confirm that you have lawful authority, will provide accurate identity and authority information, act only within that authority, protect the person’s information and notify the Pharmacy if your authority changes or ends.

Rexall, the applicable Pharmacy Operator or the Pharmacy may require proof of identity, consent or other authority within its role. Access may be restricted or refused to protect the patient, respect the instructions of a capable patient or comply with applicable law.

Caregivers must use the approved caregiver or representative process and must not share Credentials.

The patient, an authorized representative or the Pharmacy may revoke or restrict caregiver access. A caregiver must stop accessing the patient’s information as soon as their authority ends, even if technical access has not yet been removed.

11. Communications, Pricing and Insurance

Rexall, the applicable Pharmacy Operator or the Pharmacy may, within its role, send service-related communications about credential security, prescription and Pharmacy Services, payment or insurance, patient safety and material service changes.

Service-related communications are not marketing messages. Any commercial electronic message will be sent only with your consent or as otherwise permitted by applicable anti-spam law, will identify the sender and will include a working unsubscribe mechanism. Unsubscribe requests will be honoured within the period required by law. Rexall relies only on its own contract with you, and each Pharmacy Operator and Pharmacy relies only on its own Pharmacy Services relationship with you, subject to applicable pharmacy advertising rules. Where an existing business relationship is relied on, it is based only on that entity’s own contract and lasts while that contract is in force and for two years after it ends, unless applicable law provides otherwise.

Subject to applicable law and your communication choices, you may receive a reminder about an incomplete Rexall Pharmacy request. Reminders will not include medication, prescription, clinical, assessment, payment or other sensitive details, or the contents of your request.

Displayed prices, coverage amounts and completion times are estimates unless expressly confirmed as final. Final charges may depend on prescription, product, professional-service, insurance and delivery factors.

Insurance coverage and reimbursement are determined by the applicable insurer, benefit administrator or public program. Neither the applicable Pharmacy Operator nor Rexall guarantees coverage or the amount payable.

12. Emergencies and Independent Services

Rexall Pharmacy is not an emergency service.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency assistance. Do not rely on a digital request, notification or status indicator for urgent medical care or urgently required medication.

Rexall Pharmacy may link or redirect to a service operated by an Independent Provider. Unless expressly stated otherwise, that provider is responsible for its services and clinical decisions, its own terms and privacy notice or policy apply, and neither Rexall nor the applicable Pharmacy Operator guarantees its diagnosis, prescription or outcome. You remain free to choose another healthcare provider or pharmacy.

Acceptance of these Rexall Pharmacy Terms does not authorize the transfer of Personal Health Information to an Independent Provider where separate notice or consent is required.

13. Privacy and Security

The Rexall Pharmacy Privacy Policy, linked at sign-up and available inside Rexall Pharmacy, explains separately how the Pharmacy Operators and Pharmacies handle Personal Information and Personal Health Information for Pharmacy Records, the Rexall Pharmacy profile and Pharmacy Services, and how Rexall handles Credentials, Registration Brand and Pharmacy Linkage Information for Rexall Single Sign-In and related technology services. Those roles and accountabilities remain separate.

Secure your devices, keep your Credentials confidential and promptly report suspected compromise or unauthorized use. You are responsible for activity under your Credentials, except activity after you have reported unauthorized use or resulting from Rexall’s failure to take reasonable security measures. You must not use another person’s Credentials or Pharmacy information without authority, misrepresent your identity or authority, submit false prescription information, interfere with or bypass security or service controls, or use Rexall Pharmacy unlawfully.

No digital system can be guaranteed to be completely secure or continuously available.

The Rexall.ca Cookie and Tracking Notice explains how cookies and similar technologies are used on rexall.ca. When you are signed in to Rexall Pharmacy through any Approved Experience, including any Partner-Branded Experience, and wherever Pharmacy Records, Personal Health Information or health assessment information is collected or displayed, only Strictly Necessary technologies (as described in that Notice) may operate, including limited functions needed to run, secure and troubleshoot the service and confirm that requests are completed. These technologies do not capture page or form content, cart contents, medication or prescription details, Pharmacy Records, clinical or assessment information, authentication secrets or payment details, and they are not used for advertising, profiling or combination with general browsing data. Analytics and Advertising technologies (as described in that Notice), session replay, software development kits (SDKs) and other unrelated tracking remain off in those contexts, and general browsing is not used to infer a diagnosis. Cookie choices are separate and are not inferred from acceptance of these Terms.

Rexall, a Pharmacy Operator or an authorized service provider may use approved automated tools for fraud prevention, security, service administration and quality assurance. These tools do not replace the professional judgment of a pharmacist or other regulated healthcare professional. Rexall, the Pharmacy Operators and their service providers will not use identifiable Pharmacy Record information to train a general-purpose artificial intelligence model.

14. Suspension, Changes and Termination

The applicable Pharmacy Operator may remove a Pharmacy connection, restrict or suspend your access to Rexall Pharmacy, or terminate your access and the Pharmacy Services contract where reasonably necessary to protect privacy, security or patient safety; investigate fraud or unauthorized activity; verify identity or authority; address a breach of these Terms; comply with legal or professional requirements; or respond to operational or technical issues.

A restriction or suspension of access does not by itself end the Pharmacy Services contract. If the applicable Pharmacy Operator terminates your access and that contract under this Section 14, the contract ends when that termination takes effect. Suspension of access to Rexall Pharmacy does not necessarily prevent you from contacting or attending the Pharmacy for otherwise available Pharmacy Services.

Under these Terms, Rexall may restrict, suspend, deactivate or close your Credentials if you materially breach the sign-in or technology provisions, if Rexall reasonably suspects fraud, misuse, unauthorized access or a concern involving privacy, security or patient safety, or if required by law. Rexall will reasonably limit the action and, unless security or law prevents it, provide notice and a reasonable opportunity to address the issue. If Rexall stops offering Rexall Single Sign-In without a replacement service, it will give at least 30 days’ advance notice unless a shorter period is required by law or urgent security needs. The action may end or interrupt online access to Rexall Pharmacy through all Approved Experiences, including any Partner-Branded Experience, but does not close separately governed Pharmacy Services or profiles, delete Pharmacy Records or prevent contact with your Pharmacy through another available channel.

You may stop using Rexall Pharmacy or remove a Pharmacy connection at any time, but doing so does not by itself end either contract. To end the Pharmacy Services contract, you must request closure or cancellation of Rexall Pharmacy from the support team through the Rexall.ca Contact Us form; that contract ends when closure or cancellation takes effect. Closing Rexall Pharmacy does not close your Credentials or end the credential, authentication and technology contract. Rexall Single Sign-In is not a separately switchable feature: to end that contract and Single Sign-In access, you must request closure or deactivation of your Credentials from the support team through the Rexall.ca Contact Us form. The technical support team will action the applicable request after verifying it with the account holder, and you will be notified by email once the applicable closure or deletion has been completed. Closing or deactivating your Credentials may prevent online access, but does not close Rexall Pharmacy or Pharmacy Services. Neither process deletes Pharmacy Records the Pharmacy must retain.

Closing Rexall Pharmacy or removing a Pharmacy connection does not delete Pharmacy Records that must be retained, cancel a pending request, order or delivery, or end an arrangement with an Independent Provider.

Contact the applicable Pharmacy to cancel or change a pending Pharmacy request: https://www.rexall.ca/storelocator.

15. Service Limitations and Liability

The Pharmacy Operators and Rexall will use reasonable efforts, within their respective roles, to provide Rexall Pharmacy and Rexall Single Sign-In securely and reliably. Services may nevertheless be interrupted or delayed by maintenance, technology, third parties, security events or circumstances outside their reasonable control.

To the extent permitted by law, neither Rexall Pharmacy Group Ltd. nor any Pharmacy Operator guarantees service availability, the completeness or currency of displayed information, timely processing, medication availability, prescription filling, renewal or transfer, insurance coverage, or requested pickup or delivery timing.

Rexall Pharmacy Group Ltd. and each Pharmacy Operator are responsible for their own acts and omissions and for persons for whom they are legally responsible.

To the maximum extent permitted by applicable law, Rexall Pharmacy Group Ltd. and each Pharmacy Operator will not be liable for indirect, incidental, special or consequential losses arising from their respective functions where those losses were not reasonably foreseeable.

Nothing in these Rexall Pharmacy Terms excludes or limits liability that cannot lawfully be excluded or limited, privacy or health-information obligations, non-waivable professional duties, or mandatory consumer rights and remedies.

16. Changes to These Rexall Pharmacy Terms

The Pharmacy Operators may update the Pharmacy Services provisions of these Terms to reflect changes to Rexall Pharmacy, Pharmacy Services, law, professional requirements, technology, security practices or their operations. Rexall may update the credential, authentication and technology provisions to reflect changes to Rexall Single Sign-In, applicable law, security practices, technology or its operations.

Updated Terms will state when they take effect. The applicable contracting party will give at least 30 days’ advance notice of a material change unless a shorter period is required for legal or urgent security reasons, and will request renewed acceptance where required. An update does not by itself end either contract. Successor terms replace these Terms and end the affected contract only after your fresh acceptance where required.

Changes to these Rexall Pharmacy Terms do not, by themselves, authorize a new use of Personal Information or Personal Health Information for which separate notice, authorization or consent is required.

17. Governing Law and Disputes

Your Pharmacy Services contract is governed by the laws of the province in which your applicable Pharmacy operates and the federal laws of Canada applicable there. Your credential, authentication and technology contract with Rexall is governed by the laws of Ontario and the federal laws of Canada applicable there. In each case, any mandatory law of your province or territory of residence applies to the extent required, and Pharmacy Services remain subject to the law and professional requirements of the province in which the Pharmacy operates.

Subject to the following paragraph, disputes with a Pharmacy Operator may be brought in the courts of the province in which the applicable Pharmacy operates. Disputes with Rexall about Credentials, authentication or technology may be brought in the courts of Ontario or the province or territory where you live.

You may bring a claim in any court or forum available to you under applicable consumer-protection, privacy, health-information, pharmacy or other mandatory law. Nothing in these Rexall Pharmacy Terms requires you to give up a right to bring a complaint to a court, tribunal, regulator or another body with lawful jurisdiction.

Before starting formal proceedings, you and the applicable contracting party are encouraged - but are not required - to try to resolve the issue by contacting the other party. This does not prevent urgent relief or change any limitation period.

If any provision of these Rexall Pharmacy Terms is found to be invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

For each contract created by these Terms, these Terms are the entire agreement about its subject matter. A contracting party’s failure to enforce a right is not a waiver. Rexall or a Pharmacy Operator may assign its contract to an affiliate or successor and will notify you; you may not assign either contract.

Ending either contract does not affect Pharmacy Records that must be retained, requests or transactions already in progress, or rights and obligations that accrued before that contract ended. Section 11 applies after a contract ends only to the extent expressly stated there or permitted by applicable law. Sections 13, 15 and 17, and any other provisions that by their nature are intended to survive, continue after the applicable contract ends. Survival does not extend your access to Rexall Pharmacy or authorize communications beyond Section 11 or applicable law.

18. Contact Us

Customer and technical support

For questions about these Terms or for customer or technical support, contact the Rexall Customer Service Department:

Online: https://www.rexall.ca/contact-us

Toll-free: 1-877-378-4100

Do not submit medical information, prescription or refill requests, Social Insurance Numbers or payment card numbers through the Contact Us form.

Pharmacy and prescription questions

For questions about a prescription, Pharmacy Records or Pharmacy Services, contact your Pharmacy directly. Pharmacy contact information is available in the applicable Pharmacy Service, on your prescription label or through the store locator on rexall.ca.

Privacy questions

For privacy questions, access or correction requests, or privacy complaints, contact the Rexall Privacy Officer using the contact information in the Rexall Pharmacy Privacy Policy.

Emergencies

For a medical emergency, call 911.

Rexall Pharmacy Terms and Conditions | Rexall