New to Canada?

Frequently Asked Questions

• Who is considered a ‘newcomer’ in Canada?

  In Canada, a newcomer can be an immigrant, refugee, or temporary resident such as a student, who recently moved from their home country to Canada, usually within the last 5 years.

• What are “minor illnesses” and how can a Rexall Pharmacist help?

  Rexall Pharmacists can assess your health and prescribe medications for various common medical conditions known as "minor illnesses".

  Minor illnesses are common health conditions that are short-term, require minimal treatment and don’t require lab tests, such as uncomplicated urinary tract infections (UTIs), allergies, and heartburn.

  Visit our prescribing page to learn more about the minor illnesses we can assess and prescribe* for and book an appointment.

  *Prescribing capabilities vary per province. Consult with your Rexall Pharmacist.

• How can a Rexall Pharmacist help newcomers to Canada with prescriptions?

  Rexall Pharmacists can help newcomers with prescription management. This includes renewing or extending chronic medications, changing dosages or formulations, as well as assessing and writing new prescriptions for certain conditions in some provinces.

  Our pharmacists can also help newcomers find similar medications in Canada to what they were taking in their home country, and in some cases, prescribe alternatives.

  Speak to your Pharmacist to learn more.

• How can Rexall Pharmacists help me manage my medication?

  Medication Management is a service we offer to all Rexall customers, including those new to Canada, where our pharmacists help you organize your medication and make sure they work together.

  This program includes helpful features to make managing your medication easier. With Auto Refill and Rexall RightDose, you won’t have to worry about running out of your medicine. Our Pharmacy team keeps track of when your prescription refills are due and prepares them for you in advance. If you don’t have any refills left, we’ll contact your doctor ahead of time to help avoid delays.

  Learn more about each feature here: Auto Refill, RightDose, Rexall Reminders, Medication Review, Medication Dashboard.

  To enroll, talk to a Pharmacist in-store today.

• I’m experiencing new allergy symptoms—can Rexall help?

  It’s common for people who are new to Canada to experience or develop new allergies. Rexall Pharmacists are here to help you find relief for all your allergy symptoms and can even prescribe the right medications for you. From oral tablets to topical nose sprays—we have a range of solutions that suit your needs and bring you relief when you need it most.

  Whether your allergies are year-round, seasonal or something more unexpected—ask your Rexall Pharmacist how they can help today.

• What if I’m more comfortable communicating in another language?

  Don’t worry, we’re here to help! At Rexall, we understand for many newcomers to Canada, English is not their first or preferred language. We make caring for your health accessible with Voyce®, a live medical translation service that helps you communicate with your Rexall Pharmacist in your preferred language.

  It’s easy and free to use! Request Voyce® support during your next visit and your pharmacist will connect you to a live medical translator in your preferred language. A medical translator will communicate with you in your requested language and provide a direct translation in English to your pharmacist.

  Translation services are available in 240+ languages, including Mandarin, Spanish, Ukrainian, Portuguese, Kinyarwanda, Korean, Arabic, French, Hindi, Farsi, Urdu, Turkish, Russian, Cantonese, American Sign Language, and many more. Click here to learn more.

• What newcomer services does Rexall offer?

  At Rexall, our pharmacists offer a variety of health services for newcomers, including medication management, filling prescriptions, assessments and prescriptions for common health conditions, translation services, and administering immunizations and vaccinations. Connect with our pharmacists in-store or online today to learn more.

• Do newcomers require specific vaccines? How do I know what vaccines I need?

  Rexall Pharmacists can assess your immunization records from your country of origin (if available) and recommend certain vaccines based on your age and risk factors, such as Hepatitis A and B, pneumococcal, and more.

• Are there Be Well offers for newcomers?

  Our Be Well offers are open to all members. We’ve partnered with RBC to offer you 5x more Be Well points when you shop at Rexall with an eligible RBC debit or credit card. Link your RBC card with your Be Well account to earn 50 Be Well points for every $1 spent on eligible products.

  Rexall and RBC are your health and wealth partners for life. Click here to learn more about RBC’s Newcomer Advantage program. Visit our partnership page to learn how to link your Be Well and RBC credit or debit card and earn more points.